Support & FAQ

Frequently Asked Questions (FAQ)

Solutions for common setup questions and launcher instructions

Error «Cannot find path/to/KavkazLoader.exe» or download error

Move the loader folder to a directory path without spaces or special characters (e.g. C:\Software\). Add the folder to Windows Defender & antivirus exclusion lists.

Getting «Loader update failed» error on launch?

Disable Windows Defender and third-party antivirus software. Ensure the folder directory path contains no special characters or spaces.

Loader closes immediately upon launch?

Always run loader as Administrator directly from Windows File Explorer (do not launch inside zip/rar archive).

Subscription vanished or not displaying?

During server maintenance, active subscriptions are frozen. All lost time will be automatically compensated in full.

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